Frequently Asked Questions
Everything you need to know about your musical journey with Midlothian Music USA™.
How long will it take for my order to ship?
Most in-stock items are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your gear leaves our warehouse.
What is your return policy for instruments?
We offer a 14-day return policy on most musical instruments and equipment. Items must be in original condition with all packaging, manuals, and accessories included.
Do you inspect instruments before they are shipped?
Yes, every guitar and bass undergoes a professional multi-point inspection and setup by our in-house technicians to ensure it is play-ready the moment it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
Do you offer international shipping?
Currently, Midlothian Music USA™ ships primarily within the United States. For international inquiries, please contact our support team directly to discuss shipping availability and rates.
Are the products sold on your site brand new?
Unless clearly marked as 'Used,' 'B-Stock,' or 'Demo' in the product title and description, all items are 100% brand new and include the full manufacturer's warranty.